Steelhead Mobile

[cgeary]

The SMC does not listen on port 7810, the server-side Steelhead, however, does.

[hadi_phan29]

Hi ,

Some step :

1.  from the Notebook with steelhead client (sh client) try to telnet port 7810 of the SMC. ( after did VPN )

    If can not, check the Firewall client of Notebook and SMC deployment

    If can, to step 2

2. Create Inpath rule with :

    type : auto

   source : all

   dest : <<LAN-NETWORK>>

   port : all

   Preopt Policy : none

   OPt policy : normal

   neural : always

   wan visibility : CA

   Position : 1st

3. restart the service

could you try this first and see the result ?

Thanks,

Hadi Hamdani

[lss_ing]

i have the same problem.please help me.thanks

[azrael2000]

Hi there.

I had a similar trouble.

In my case, a rule had to be set up in the Steelhead Mobile Controller,  pointing anyone, to my lan subnet, and the target was the controller ip @ port 7800

ie. source : 0.0.0.0/0

destination : 1.2.3.0 /24 (the subnet has been changed to protect the innocent <grin>)

Port : All

Target : 1.2.3.1 (the ip address of your Steelhead Device)

Port : 7800

and the reset at default

Then, my computer and client had to be restarted.

At that point, I got my Healthy, and Connected : Licensed indications. 

Without the Connected : Licensed indication no optimization will occur.

Hope this helps.

Regards

[cgeary]

The log file will yield more information. I'd recommend opening a support case for this issue and send in a system dump from the client.

[eliseo]

Hello,

We have a client that is connected to the SMC but the status is critical and not optimizing.

It is also showing connected Unlicensed. Version of client is 3.0.2b

There are 2 other client connected to the SMC that is showing healthy.

Has anyone encountered this one and what was the fix?

Thanks

Eliseo