Steelhead Mobile

[Edwin Groothuis]

The first and easiest step is to see if you can telnet from that PC to the Steelhead Mobile Controller on port 7870.

If that doesn't work, then fix that first.

Edwin

[cgeary]

It appears that the client can connect to the controller. What exactly is failing?

[leunganson2007]

cant get the mobile client connect, any idea ? The log below Thanks

[Jul 26 2011 19:53:06 6456 - /rbtlogger/LogServer INFO] {- -} rbtLogger running Version 3.1.1 #73_5 (49.2.20485.5)
[Jul 26 2011 19:53:06 6456 - /eventthread INFO] {- -} Starting 1 thread (0 pool, 0 worker, 0 dedicated, plus main thread)
[Jul 26 2011 19:53:06 6456 - /eventthread/1 INFO] {- -} EventThread(main)[6700] starting
[Jul 26 2011 19:53:08 4180 - /monitor NOTICE] {- -} Starting Monitor Service Version 3.1.1 #73_5 (49.2.20485.5)
[Jul 26 2011 19:53:08 4180 - /StatDB INFO] {- -} No deltas on disk
[Jul 26 2011 19:53:08 4180 - /monitor/config_manager INFO] {- -} System SID: 1025-83886080-21-1938166640-585680976-3250700496
[Jul 26 2011 19:53:08 4180 - /monitor/config_manager INFO] {- -} System SID check verified successfully
[Jul 26 2011 19:53:08 4180 - /file_input_stream ERR] {- -} Failed to open file C:\ProgramData\Riverbed\Steelhead_Mobile\config\acc_policy.xml: (0x2) The system cannot find the file specified.
[Jul 26 2011 19:53:08 4180 - /config INFO] {- -} Open error: Open failed for config file C:\ProgramData\Riverbed\Steelhead_Mobile\config\acc_policy.xml.
[Jul 26 2011 19:53:08 4180 - /file_input_stream ERR] {- -} Failed to open file C:\ProgramData\Riverbed\Steelhead_Mobile\config\ep_policy.xml: (0x2) The system cannot find the file specified.
[Jul 26 2011 19:53:08 4180 - /config INFO] {- -} Open error: Open failed for config file C:\ProgramData\Riverbed\Steelhead_Mobile\config\ep_policy.xml.
[Jul 26 2011 19:53:08 4180 - /file_input_stream ERR] {- -} Failed to open file C:\ProgramData\Riverbed\Steelhead_Mobile\config\system.xml: (0x2) The system cannot find the file specified.
[Jul 26 2011 19:53:08 4180 - /config INFO] {- -} Open error: Open failed for config file C:\ProgramData\Riverbed\Steelhead_Mobile\config\system.xml.
[Jul 26 2011 19:53:08 4180 - /file_input_stream ERR] {- -} Failed to open file C:\ProgramData\Riverbed\Steelhead_Mobile\config\sport.xml: (0x2) The system cannot find the file specified.
[Jul 26 2011 19:53:08 4180 - /config ERR] {- -} Open error: Open failed for config file C:\ProgramData\Riverbed\Steelhead_Mobile\config\sport.xml.
[Jul 26 2011 19:53:08 4180 - /monitor/stats_health ERR] {- -} Changing policy_error flag: 1
[Jul 26 2011 19:53:08 4180 - /monitor/config_manager INFO] {- -} System MAC address 00:FF:10:AA:49:07
[Jul 26 2011 19:53:08 4180 - /monitor/config_manager WARN] {- -} Cannot generate sport.xml without valid policy files
[Jul 26 2011 19:53:09 4180 - /monitor/gateway_connection INFO] {- -} start_connect
[Jul 26 2011 19:53:09 4180 - /monitor/gateway_connection INFO] {- -} gw_addr: riverbedhk.dnsalias.net:7870, conn_err:0, license_denied:0
[Jul 26 2011 19:53:09 4180 - /monitor/gateway_connection INFO] {- -} pick_gateway() selected gateway idx 0, addr riverbedhk.dnsalias.net:7870
[Jul 26 2011 19:53:09 4180 - /monitor/sport_manager/listen_channel INFO] {- -} accept rate 0/10s
[Jul 26 2011 19:53:09 4180 - /monitor/sport_manager/listen_channel INFO] {- -} accept rate 0/10s
[Jul 26 2011 19:53:09 4180 - /monitor/sport_manager INFO] {- -} SportManager: Monitor Config Change Notification Received
[Jul 26 2011 19:53:09 4180 - /monitor/stats_health ERR] {- -} Changing sport error flag: 1
[Jul 26 2011 19:53:09 4180 - /monitor/ui_manager/listen_channel INFO] {- -} accept rate 0/10s
[Jul 26 2011 19:53:09 4180 - /eventthread INFO] {- -} Starting 5 threads (2 pool, 2 worker, 0 dedicated, plus main thread)
[Jul 26 2011 19:53:09 4180 - /eventthread/2 INFO] {- -} EventThread(pool)[8704] starting
[Jul 26 2011 19:53:09 4180 - /eventthread/3 INFO] {- -} EventThread(pool)[8732] starting
[Jul 26 2011 19:53:09 4180 - /monitor/gateway_connection/protocol_channel INFO] {- -} ProtocolChannel connected to riverbedhk.dnsalias.net:7870
[Jul 26 2011 19:53:09 4180 - /eventthread/4 INFO] {- -} EventThread(worker)[7432] starting
[Jul 26 2011 19:53:09 4180 - /eventthread/5 INFO] {- -} EventThread(worker)[8752] starting
[Jul 26 2011 19:53:09 4180 - /eventthread/6 INFO] {- -} EventThread(blocking_worker)[2240] starting
[Jul 26 2011 19:53:09 4180 - /eventthread/1 INFO] {- -} EventThread(main)[8480] starting
[Jul 26 2011 19:53:09 4180 - /monitor/ui_manager WARN] {- -} Dropping message Connection to UI lost MONITOR_MSG_ADAPTERLIST
[Jul 26 2011 19:53:09 4180 - /keystore/00B75358 WARN] {- -} Certificate w/ subject: "/CN=10.20.2.22" does not contain hostname: "riverbedhk.dnsalias.net"
[Jul 26 2011 19:53:09 4180 - /monitor/gateway_connection/SSLCodec ERR] {- -} SSL negotiation failed (error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed)
[Jul 26 2011 19:53:09 4180 - /monitor/gateway_connection/protocol_channel INFO] {- -} Error from Codec: (0x0) The operation completed successfully.
[Jul 26 2011 19:53:09 4180 - /monitor/gateway_connection INFO] {- -} gw_state_list_mark_conn_err(idx=0)
[Jul 26 2011 19:53:09 4180 - /monitor/stats_health ERR] {- -} Changing gateway_error flag: 1
[Jul 26 2011 19:53:09 4180 - /monitor/gateway_connection INFO] {- -} gw_addr: riverbedhk.dnsalias.net:7870, conn_err:1, license_denied:0
[Jul 26 2011 19:53:09 4180 - /monitor/gateway_connection INFO] {- -} gw_state_list_is_full is true
[Jul 26 2011 19:53:09 4180 - /monitor/ui_manager WARN] {- -} Dropping message Connection to UI lost MONITOR_MSG_UIHEALTH
[Jul 26 2011 19:53:09 4180 - /monitor/ui_manager WARN] {- -} Dropping message Connection to UI lost MONITOR_MSG_UICONTROLLERSTATUS
[Jul 26 2011 19:53:10 8412 - /shmobile_gui/GUIEventThread NOTICE] {- -} Starting SHMobile Version 3.1.1 #73_5 (49.2.20485.5)
[Jul 26 2011 19:53:10 8412 - /eventthread INFO] {- -} Starting 1 thread (0 pool, 0 worker, 0 dedicated, plus main thread)
[Jul 26 2011 19:53:10 8412 - /eventthread/1 INFO] {- -} EventThread(main)[2548] starting
[Jul 26 2011 19:53:10 8412 - /shmobile_gui/monitor_connection/protocol_channel ERR] {- -} Connection attempt to \\.\pipe\rbtMonitorUIPipe timed out
[Jul 26 2011 19:53:15 8412 - /shmobile_gui/monitor_connection/protocol_channel INFO] {- -} ProtocolChannel connected to \\.\pipe\rbtMonitorUIPipe
[Jul 26 2011 19:53:15 4180 - /monitor/ui_manager/listen_channel INFO] {- -} ListenChannel accepted new connection from \\.\pipe\rbtMonitorUIPipe
[Jul 26 2011 19:53:15 4180 - /monitor/ui_manager INFO] {- -} Received message MONITOR_MSG_HELLO (2)<msg_hello   magic="1718184553"
   version="2"
   component="ui"
/>
[Jul 26 2011 19:53:15 4180 - /monitor/ui_manager INFO] {- -} Received message MONITOR_MSG_LOGIN (10)<msg_login   magic="1718184553"
   version="2"
   user_id="56005700410053004900410048004B005C00740069006700650072002E0077006F006E006700"
   sess_idx="0"
   group_id=""
/>
[Jul 26 2011 19:53:15 4180 - /monitor/config_manager INFO] {- -} Setting username to VWASIAHK\tiger.wong
[Jul 26 2011 19:53:15 4180 - /file_input_stream ERR] {- -} Failed to open file C:\ProgramData\Riverbed\Steelhead_Mobile\config\acc_policy.xml: (0x2) The system cannot find the file specified.
[Jul 26 2011 19:53:15 4180 - /config INFO] {- -} Open error: Open failed for config file C:\ProgramData\Riverbed\Steelhead_Mobile\config\acc_policy.xml.
[Jul 26 2011 19:53:15 4180 - /file_input_stream ERR] {- -} Failed to open file C:\ProgramData\Riverbed\Steelhead_Mobile\config\ep_policy.xml: (0x2) The system cannot find the file specified.
[Jul 26 2011 19:53:15 4180 - /config INFO] {- -} Open error: Open failed for config file C:\ProgramData\Riverbed\Steelhead_Mobile\config\ep_policy.xml.
[Jul 26 2011 19:53:15 4180 - /file_input_stream ERR] {- -} Failed to open file C:\ProgramData\Riverbed\Steelhead_Mobile\config\sport.xml: (0x2) The system cannot find the file specified.
[Jul 26 2011 19:53:15 4180 - /config ERR] {- -} Open error: Open failed for config file C:\ProgramData\Riverbed\Steelhead_Mobile\config\sport.xml.
[Jul 26 2011 19:53:15 4180 - /monitor/config_manager WARN] {- -} Cannot generate sport.xml without valid policy files
[Jul 26 2011 19:53:15 4180 - /monitor/sport_manager INFO] {- -} SportManager: Monitor Config Change Notification Received
[Jul 26 2011 19:53:15 4180 - /keystore/fs_backend ERR] {- -} Failed to open "C:\ProgramData\Riverbed\Steelhead_Mobile\config\certs\cfe_ca/cfe_ca.cert.pem" for read : (0x6) The handle is invalid.
[Jul 26 2011 19:53:15 4180 - /monitor/gateway_connection INFO] {- -} Configuration changed reconnecting to controller.
[Jul 26 2011 19:53:15 4180 - /monitor/gateway_connection INFO] {- -} start_connect
[Jul 26 2011 19:53:15 4180 - /monitor/gateway_connection INFO] {- -} gw_addr: riverbedhk.dnsalias.net:7870, conn_err:0, license_denied:0
[Jul 26 2011 19:53:15 4180 - /monitor/gateway_connection INFO] {- -} pick_gateway() selected gateway idx 0, addr riverbedhk.dnsalias.net:7870
[Jul 26 2011 19:53:15 4180 - /monitor/ui_manager INFO] {- -} UIManager: Monitor Config Change Notification Received
[Jul 26 2011 19:53:15 4180 - /monitor/ui_manager INFO] {- -} Received message MONITOR_MSG_UPGRADEREQ (35)<msg_upgradereq   magic="1718184553"
   version="2"
   req_id="0"
/>
[Jul 26 2011 19:53:15 4180 - /monitor/ui_manager INFO] {- -} Received message MONITOR_MSG_GPOUPDATE (37)<msg_gpoupdate   magic="1718184553"
   version="2"
   deployment_id=""
   enable_opt="true"
/>
[Jul 26 2011 19:53:15 4180 - /file_input_stream ERR] {- -} Failed to open file C:\ProgramData\Riverbed\Steelhead_Mobile\config\acc_policy.xml: (0x2) The system cannot find the file specified.
[Jul 26 2011 19:53:15 4180 - /config INFO] {- -} Open error: Open failed for config file C:\ProgramData\Riverbed\Steelhead_Mobile\config\acc_policy.xml.
[Jul 26 2011 19:53:15 4180 - /file_input_stream ERR] {- -} Failed to open file C:\ProgramData\Riverbed\Steelhead_Mobile\config\ep_policy.xml: (0x2) The system cannot find the file specified.
[Jul 26 2011 19:53:15 4180 - /config INFO] {- -} Open error: Open failed for config file C:\ProgramData\Riverbed\Steelhead_Mobile\config\ep_policy.xml.
[Jul 26 2011 19:53:15 4180 - /file_input_stream ERR] {- -} Failed to open file C:\ProgramData\Riverbed\Steelhead_Mobile\config\sport.xml: (0x2) The system cannot find the file specified.
[Jul 26 2011 19:53:15 4180 - /config ERR] {- -} Open error: Open failed for config file C:\ProgramData\Riverbed\Steelhead_Mobile\config\sport.xml.
[Jul 26 2011 19:53:15 4180 - /monitor/config_manager WARN] {- -} Cannot generate sport.xml without valid policy files
[Jul 26 2011 19:53:15 4180 - /monitor/sport_manager INFO] {- -} SportManager: Monitor Config Change Notification Received
[Jul 26 2011 19:53:15 4180 - /monitor/gateway_connection/protocol_channel INFO] {- -} ProtocolChannel connected to riverbedhk.dnsalias.net:7870
[Jul 26 2011 19:53:15 4180 - /monitor/ui_manager INFO] {- -} UIManager: Monitor Config Change Notification Received
[Jul 26 2011 19:53:15 4180 - /keystore/00B75358 WARN] {- -} Certificate w/ subject: "/CN=10.20.2.22" does not contain hostname: "riverbedhk.dnsalias.net"
[Jul 26 2011 19:53:15 4180 - /monitor/gateway_connection/SSLCodec ERR] {- -} SSL negotiation failed (error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed)
[Jul 26 2011 19:53:15 4180 - /monitor/gateway_connection/protocol_channel INFO] {- -} Error from Codec: (0x0) The operation completed successfully.
[Jul 26 2011 19:53:15 4180 - /monitor/gateway_connection INFO] {- -} gw_state_list_mark_conn_err(idx=0)
[Jul 26 2011 19:53:15 4180 - /monitor/gateway_connection INFO] {- -} gw_addr: riverbedhk.dnsalias.net:7870, conn_err:1, license_denied:0
[Jul 26 2011 19:53:15 4180 - /monitor/gateway_connection INFO] {- -} gw_state_list_is_full is true
[Jul 26 2011 19:53:16 6456 - /rbtlogger/LogServer INFO] {- -} C:\ProgramData\Riverbed\Steelhead_Mobile\config\logger.ini changed
[Jul 26 2011 19:53:24 4180 - /monitor/ui_manager INFO] {- -} Received message MONITOR_MSG_CONTROLLERVERIFICATIONRESPONSE (32)<msg_controllerverificationresponse   magic="1718184553"
   version="2"
   fingerprint="26:64:E2:C3:2F:ED:4A:BB:EC:B1:2E:77:FF:98:85:AF:37:29:DA:B5"
/>
[Jul 26 2011 19:53:24 4180 - /monitor/cert_manager INFO] {- -} Setting alternate hostname for CA cert /CN=Steelhead Mobile Controller D32SU00056DDB/O=Riverbed Technology, Inc./L=San Francisco/ST=California/C=-- to riverbedhk.dnsalias.net
[Jul 26 2011 19:53:24 4180 - /monitor/ui_manager INFO] {- -} Received message MONITOR_MSG_CONTROLLERVERIFICATIONRESPONSE (32)<msg_controllerverificationresponse   magic="1718184553"
   version="2"
   fingerprint="26:64:E2:C3:2F:ED:4A:BB:EC:B1:2E:77:FF:98:85:AF:37:29:DA:B5"
/>
[Jul 26 2011 19:53:24 4180 - /monitor/cert_manager INFO] {- -} Trusting temporary CA cert /CN=Steelhead Mobile Controller D32SU00056DDB/O=Riverbed Technology, Inc./L=San Francisco/ST=California/C=--
[Jul 26 2011 19:53:24 4180 - /keystore/fs_backend WARN] {- -} get_certs_from_dir_x509: path "C:\ProgramData\Riverbed\Steelhead_Mobile\config\certs\signing/cert" does not exist!
[Jul 26 2011 19:53:25 4180 - /file_input_stream ERR] {- -} Failed to open file C:\ProgramData\Riverbed\Steelhead_Mobile\config\acc_policy.xml: (0x2) The system cannot find the file specified.
[Jul 26 2011 19:53:25 4180 - /config INFO] {- -} Open error: Open failed for config file C:\ProgramData\Riverbed\Steelhead_Mobile\config\acc_policy.xml.
[Jul 26 2011 19:53:25 4180 - /file_input_stream ERR] {- -} Failed to open file C:\ProgramData\Riverbed\Steelhead_Mobile\config\ep_policy.xml: (0x2) The system cannot find the file specified.
[Jul 26 2011 19:53:25 4180 - /config INFO] {- -} Open error: Open failed for config file C:\ProgramData\Riverbed\Steelhead_Mobile\config\ep_policy.xml.
[Jul 26 2011 19:53:25 4180 - /file_input_stream ERR] {- -} Failed to open file C:\ProgramData\Riverbed\Steelhead_Mobile\config\sport.xml: (0x2) The system cannot find the file specified.
[Jul 26 2011 19:53:25 4180 - /config ERR] {- -} Open error: Open failed for config file C:\ProgramData\Riverbed\Steelhead_Mobile\config\sport.xml.
[Jul 26 2011 19:53:25 4180 - /monitor/config_manager WARN] {- -} Cannot generate sport.xml without valid policy files
[Jul 26 2011 19:53:25 4180 - /monitor/ui_manager INFO] {- -} UIManager: Monitor Config Change Notification Received
[Jul 26 2011 19:53:25 4180 - /monitor/sport_manager INFO] {- -} SportManager: Monitor Config Change Notification Received
[Jul 26 2011 19:53:37 8412 - /gui/connection_list ERR] {- -} Could not extract process icon for \SystemRoot\system32\ntoskrnl.exe
[Jul 26 2011 19:53:37 8412 - /gui/connection_list ERR] {- -} Could not extract process icon for \SystemRoot\system32\ntoskrnl.exe