Steelhead Appliance

[geertn444 · Accepted solution]

ok, that worked. Thanks,

[geertn444]

No , i did not do a factory reset. I did "regenerate" the WEB SSL key, because the hostname was changed etc... i will try to remmove an re-add licenses via cli

[cgeary]

Did you perform a factory reset on those appliances? If so, removing and replacing the licenses should resolve the issue.

[geertn444]

System log displays:

Feb 10 09:43:09  webasd[10468]: [web.ERR]: web: Traceback (most recent call last):

Feb 10 09:43:09  webasd[10468]: [web.ERR]: web: File "/work/flamebox/mgmt-build-9135/mgmt/framework/build/product-RBT_SH/image//web2/pythonlib/XMLContent.py", line 61, in defaultAction

Feb 10 09:43:09  webasd[10468]: [web.ERR]: web: File "Mgmt/Content/support_host.py", line 1248, in licenses installTime = licenseNodes[id]['properties/install_time']

Feb 10 09:43:09  webasd[10468]: [web.ERR]: web: KeyError: 'properties/install_time'

Feb 10 09:43:09  webasd[10468]: [web.NOTICE]: web: Request error in xmldata: licenses

[geertn444]

Two of our steelhead appliances are displaying this message when i click Support -> Licenses

Error building table, Request "licenses" not handled

Any ideas ?

regards,

GN