RSP & Packages

[mobieus]

Strike that, just read the entire thread. So if the Management Group is in your data center and the server being monitored is hosted on RSP...how is the gateway server configured? Once I have a clear picture of how you configured monitoring for untrusted agents, I can help diagnose the problem. 

wc

[TimWells]

No, the RSP was hard down while the steelhead was down.  This is why I brought the issue up here on the board.  Despite the server not responding to ping requests in the heartbeat, the SCOM never threw an alert. 

I am actively working with my SCOM engineer and MS to try and figure out if this an issue on their side, but I am hoping that some additional layer for monitoring is also available.

[cgeary]

Interesting. So it sounds like despite the Steelhead crash, RSP remained up and the RSP guest also remained up enough to respond to pings?

[TimWells]

The Seelhead is actually crashing.  That issue is being worked in a case and appears to be an appliance firmware issue.

SCOM is running in our central data center, and we are not getting the hearbeat alert for the windows server running on the Seelhead appliance under RSP. 

SCOM is Microsofts System Center Operations Manager suite.  I believe the heatbeats utilize a standard ping for their heart beat.  Below is the Technet article for Heartbeat alerts in SCOM 2007:

http://technet.microsoft.com/en-us/library/cc540380.aspx

[cgeary]

What actually crashed?

Where is SCOM run? Is it run within RSP? How does it heartbeat?

[TimWells]

This happend to me again this morning, but the circumstance is a little more clear. The actual appliance crashed, with nothing in the log to indicate why it crashed, and with it the RSP service was down.

SCOM didn't alert for the server hosted on RSP.

Any idea why this is occuring?

[TimWells]

I ran into a weird issue today where SCOM 2007 and the heartbeat alert to a windows server I am running on RSP didn't trigger, even though the system had crashed/hung requiring an RSP service re-start.

I am curious if anyone else has run into a problem with monitoring servers running on RSP?  I am also curious if there is a management pack for SCOM tailored for SteelHeads, and the RSP service specifically?

Thanks for the help!

Tim Wells