Yes - I have seen it - you will need to do the following ....from the KB
It is very important to keep your secure vault password safe. Customer's private keys cannot be compromised so there is NO password recovery. In the event of a lost password, you can reset the secure vault only after erasing all the information within the secure vault.
To reset if you lost the password, log in to the Steelhead using the CLI and type this command:
In 4.0.6 and later, run:
> protocol ssl store clear
In 4.1.3, 5.0.0, and later, run:
> secure-vault clear
IMPORTANT: Running this command will restart the appliance.
