Forum Guidelines and Feedback

[jameh]

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jericakin wrote:

The issue for these most recent posts is Email Address Verification.

You need to verify your email address to use subscriptions and also to access these restricted boards.

You can verify your email address when you log in and access the My Settings > Email section.

The system will send you an email to make sure we have your correct address and you should get access.

I was able to confirm this approach offline with GeoVeo.

Let me know if you continue to have any problems.

-Eric

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I have the same problem with this message:

Sorry, you do not have sufficient privileges for that action.

Please click the Back button on your browser.

I followed the steps, received a mail and click in the link, but the access does not work :( .

[]s

[jericakin]

The issue for these most recent posts is Email Address Verification.

You need to verify your email address to use subscriptions and also to access these restricted boards.

You can verify your email address when you log in and access the My Settings > Email section.

The system will send you an email to make sure we have your correct address and you should get access.

I was able to confirm this approach offline with GeoVeo.

Let me know if you continue to have any problems.

-Eric

[PerryLucas]

I hate "me too" messages but I'm forced to send one.  I need software release notifications to comply with internal policies...

[Vincent Pharabot]

Hello

Still having the issue I am a customer with a support account email the same as my forum email but I get denied access.

 

Please fix this issue

Thank you

[Vincent Pharabot]

Still having the issue I am a customer with a support account email the same as my forum email but I get denied access.

 

Please fix this issue

Thank you

[GeoVeo]

I am still receiving Access Denied for http://community.riverbed.com/t5/Software-Releases/bd-p/rvrb-33

[jericakin]

Hi Richmond,

Thanks for your patience. We identified an issue with our authentication system that was not storing multiple roles. We've adjusted our settings and (as a customer) you can now view & subscribe to software releases.

Let me know if you have any problems.

-Eric

[richmond]

Same problem. I am a customer with a support account email the same as my (verified) forum email but I get denied access.

"Sorry, you do not have sufficient privileges for that action.

Please click the Back button on your browser."

Please fix this issue.

[jericakin]

Hi mlinzbach,

You were not able to subscribe since your email was set as unverified. (Any user can change this setting in the My Settings area once they are signed in...and I've confirmed your email and made the change for you.)

When you sign in, you will now see subscribe in the Board Options menu.

*For you first time signing in, if you are joining from the Support & Partner Forum, you will need to change your password also. Do this in the Sign In page.

-Eric

[mlinzbach]

No access to http://community.riverbed.com/t5/Software-Releases/bd-p/rvrb-33 for myself either.

[jericakin]

I believe we are back in business with subscriptions available again to all signed in users with verified email addresses.

-Eric